Privacy Policy

Tukan works entirely through chat, so almost everything we hold is something you sent us in a message. This page explains what we keep, who sees it, and how to get it removed.

Last updated 29 July 2026

Who we are

Tukan is operated by PT. Watt Waves Agency (Sunset Road 819, Kuta, Bali 80361, Indonesia), which is the controller of the personal data described here. You can reach us any time at hello@tukandoit.com.

What Tukan does

You describe a home repair to Tukan in chat. We work out what the job needs and where it is, then introduce you to vetted local tukang (tradespeople) who cover that work in your area, and check back afterwards to see how it went. You deal with the tukang directly. We currently serve Uluwatu & wider Bali.

Information we collect

  • Your messages. Everything you send us in chat: text, photos, videos, voice notes, documents, and contact cards you share with us.
  • Your contact details. Your phone number and the profile name WhatsApp (or Telegram) shows us. We do not read your address book.
  • Job details. What needs fixing, the area or property the job relates to, how urgent it is, and scheduling information you give us.
  • What came of the job. When we follow up, we record whether you reached the tukang, whether you hired them, and how it went.
  • Technical detail. The language a message appears to be written in, message timestamps and delivery identifiers.
  • Your email, if you subscribe to our newsletter.

We do not collect payment details, and we do not track your precise location — the area you tell us about is the level of location detail we hold.

How we use it

We use your messages to understand your job, match it to suitable tukang, send you their details, follow up, and improve how well the service matches jobs to people. Tukan is an AI-assisted service, which means:

  • Your messages are processed by AI models to understand the job and draft replies. We use Anthropic (Claude) for this.
  • Voice notes are transcribed automatically so we can read them as text. We use Groq for transcription.
  • Messages may be translatedbetween your language and the tukang's.
  • A person may read your conversation. Our founder reviews conversations to approve decisions, resolve problems and check quality.

We keep an internal record of every message and decision on a job. That record is what lets us answer honestly when something goes wrong, and we do not edit or delete entries from it in the ordinary course of business.

Who we share it with

We do not sell your personal data, and we do not share it for advertising.

  • Tukang. When we introduce you to a tukang, we give you their name, trade and phone number. We tell them only the type of work and the general area — not your name, number or address. You choose what to tell them when you make contact.
  • Companies that run our infrastructure, acting on our instructions: Meta (WhatsApp message delivery), Supabase (database and file storage), Railway and Vercel (hosting), Anthropic (AI processing), Groq (voice transcription). Some of these process data outside Indonesia.
  • Authorities, where we are legally required to.

A note about WhatsApp

WhatsApp chats between individuals are end-to-end encrypted. A chat with a business is different: when you message Tukan, that message is delivered to us through Meta's WhatsApp Business Platform and is stored on our systems, and Meta processes it in order to deliver it. Please do not send us anything you would not want a business to hold — including identity documents, financial details or passwords.

If you are a tukang

When you join Tukan's network we hold your name, phone number, trades, service area and our record of jobs you were introduced to, including customer feedback and ratings. When a customer near you needs work you do, we share your name, trade and phone number with that customer so they can contact you directly.

You can stop that at any time by telling Tukan in chat, and we will stop sharing your details. You can also ask us to remove you entirely at hello@tukandoit.com.

How long we keep it

We keep job records and the conversations attached to them for as long as you use Tukan and for a reasonable period afterwards, so we can handle disputes, honour warranties on past work and understand quality over time. If you ask us to delete your data we will do so, except where we are required to keep something by law.

Your rights

You can ask us to give you a copy of what we hold about you, correct anything wrong, delete it, or stop using it in a particular way. Write to hello@tukandoit.com and we will respond within 30 days.

These rights are given effect under Indonesia's Personal Data Protection Law (Law No. 27 of 2022). If you are in the European Union or the United Kingdom, you also have rights under the GDPR, including the right to object to processing and to complain to your local data protection authority.

Security

Data is held in access-controlled systems and encrypted in transit. Access to customer conversations is limited to the people who need it to run the service. No system is perfectly secure, and we will tell you promptly if a breach affects your data.

Children

Tukan is for adults. We do not knowingly collect data from anyone under 18.

Changes

We will update this page when the service changes, and we will change the date at the top. Where a change materially affects how we use your data, we will tell you in chat.

Contact

Questions, requests or complaints: hello@tukandoit.com, or write to PT. Watt Waves Agency, Sunset Road 819, Kuta, Bali 80361, Indonesia.